FAQ's

1. What is TREDICO?

TREDICO is an online store offering a range of useful and thoughtfully selected products for customers across India.

2. Do you offer free shipping?

Yes. TREDICO offers free standard shipping across India on eligible orders.

3. How long does delivery take?

Orders are generally delivered within 3–7 business days after dispatch. Processing usually takes 1–3 business days.

Delivery times may vary depending on your location, courier service, holidays, and other circumstances.

4. How can I track my order?

Once your order has been dispatched, tracking information may be provided through your order or shipping notification.

You can use the tracking details to check your shipment status with the applicable courier service.

5. Can I cancel my order?

Yes, you may request cancellation as soon as possible after placing your order.

However, cancellation may not be possible once your order has been processed, packed, or shipped.

6. What is your return policy?

Eligible products can generally be returned within 7 days of delivery, subject to our Return & Refund Policy.

Products must meet the applicable return conditions, including being unused and in their original condition and packaging where required.

7. What if I receive a damaged or defective product?

If your product arrives damaged, defective, or incorrect, please submit a return or replacement request within 7 days of delivery.

Photos or videos of the product and packaging may be required to verify the issue.

8. How do I request a return?

You can submit a return request through the available return options on our website.

Please keep your order number and product details ready when submitting your request.

9. When will I receive my refund?

Once your returned product has been received and inspected, an eligible refund will be processed to the original payment method where possible.

The time for the refund to appear in your account may depend on your bank or payment provider.

10. Do you offer Cash on Delivery?

Cash on Delivery (COD) may be available for eligible products and delivery locations.

Availability can vary based on your address, order value, product, and courier service.

11. What happens if I enter the wrong delivery address?

Please make sure your shipping information is accurate before placing your order.

If an incorrect or incomplete address causes a delivery failure or return to sender, additional shipping charges may apply if re-shipping is requested.

12. What if my order is delayed?

Delivery times are estimates and can occasionally be affected by courier delays, weather, public holidays, high shipping volumes, or other unforeseen circumstances.

If your order is delayed, please check your tracking information first.

13. Can I change my shipping address after placing an order?

If you need to change your delivery address, submit the request as soon as possible.

Address changes may not be possible once your order has been processed or shipped.

14. Are all products eligible for return?

Not necessarily. Certain products may be non-returnable due to their nature, hygiene requirements, consumable status, or product-specific restrictions.

Please check the applicable product information and our Return & Refund Policy before purchasing.

15. Is my payment information secure?

Payments may be processed through secure third-party payment providers. TREDICO does not generally store complete payment card information on its own servers.

16. Do I need an account to place an order?

If our website allows guest checkout, you may be able to place an order without creating an account. Available checkout options may vary.

17. How can I get help with my order?

If you need assistance with an order, return, refund, delivery, or any other issue, please use the customer support or contact options available on the TREDICO website.

18. Where does TREDICO ship?

TREDICO currently ships across India, subject to courier serviceability for the delivery address.

19. Can delivery times vary by location?

Yes. Delivery times can vary depending on your location, courier coverage, and other logistical factors. Remote locations may require additional delivery time.