Privacy policy

At TREDICO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information, including:

Personal Information

When you place an order or interact with our website, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment and transaction information

  • Order details

  • Information you provide when contacting customer support

Device and Usage Information

We may automatically collect certain information about the device you use to access our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Website usage and interaction information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Process payments

  • Deliver products to you

  • Provide order confirmations and updates

  • Respond to customer service requests

  • Process returns, refunds, and exchanges

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Maintain the security of our website

  • Comply with applicable laws and legal obligations

  • Send promotional or marketing communications where permitted and where you have provided the necessary consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

TREDICO does not generally store complete payment card details on its own servers. Payment information is handled by the applicable payment gateway or payment service provider according to its own privacy and security policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember preferences

  • Understand website traffic and usage

  • Improve website functionality

  • Provide relevant content or advertising where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some features of the website.

Our website utilizes third-party tracking technologies, including the Meta (Facebook) Pixel, web beacons, and site interaction scripts. These tools allow Meta to collect or receive data from our website and use that information to provide measurement services, perform conversion analytics, and target personalized advertisements to users on Meta platforms.

5. Sharing of Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Website hosting and technology providers

  • Analytics and advertising service providers

  • Customer service and support providers

  • Fraud prevention and security providers

We only share information when reasonably necessary to provide services, operate our business, comply with legal requirements, or protect our rights.

We do not sell your personal information as a standalone product.

6. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with applicable legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing

  • Opt out of certain marketing communications

Some rights may be subject to legal or regulatory limitations.

10. Marketing Communications

If you receive promotional communications from us, you may opt out by using the unsubscribe option included in the communication, where available.

Please note that even if you opt out of marketing communications, we may still send essential communications related to your orders, transactions, account, or other services.

Users can opt out of interest-based ad collection and personalized targeting at any time by visiting the Digital Advertising Alliance Opt-Out Page at http://www.aboutads.info/choices or by adjusting their ad settings directly within their Meta (Facebook) Account Ad Preferences.

11. Children's Privacy

Our website is not intended for children who are unable to legally enter into transactions or provide personal information without appropriate consent.

We do not knowingly collect personal information from children for the purpose of making purchases or using our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support team at tredicoindia@gmail.com or by mail at our registered business address: DSSEnterprises, Near Agarwal Gas Godown, Kadma 2/97, Bhatiya Basti, Pratima Nagar, Jamshedpur, Jharkhand 831005, India.

TREDICO

Thank you for trusting TREDICO with your information.